Delete your Cliniqe account

This page is for people who sign in to Cliniqe (the web app, or the Cliniqe Android or iPhone app) and want their account and its data deleted. If you are a patient, please ask your clinic instead: your records belong to the clinic.

How to ask

1. Email info@techbysoul.com from the email address you sign in with, with the subject "Delete my Cliniqe account".
2. Tell us your clinic code, and whether you want only your own staff account deleted or, if you own the clinic, the whole clinic.
3. We confirm by email, and finish within 30 days.

Staff can also ask their clinic's owner, who can switch their account off straight away in Staff (this signs it out everywhere).

What is deleted

• Your staff account: we remove your name, email address, mobile number and password, and sign you out on every device. The clinic's patient records, appointments and bills stay with the clinic, because they are the clinic's records; your name on entries you made is replaced with "Former staff member".
• A whole clinic (owner only): every record of the clinic is deleted: patients, appointments, treatments, prescriptions, bills, stock, staff accounts, website and uploaded files. Ask us first if you want a copy of your data. Backup copies are removed as they pass the backup retention period.

See the privacy policy for everything else about how Cliniqe handles data.